Privacy Policy

We collect the following categories of information:

• Account data: Name, email address, and phone number provided during authentication or profile setup.
• Location data: Approximate or precise device location, collected only during an active search session (consumers) or when a vendor activates their live pin (vendors).
• Business information (vendors only): Business name, description, logo, photos, service area, contact details, and pricing information that you choose to publish on the Platform.
• ABN and registered business name (vendors only): Collected for identity verification via the Australian Business Register (ABR). This information is displayed on your public profile.
• Usage and interaction data: Pages visited, search queries, profile views, call clicks, directions requests, and shares — used to improve the Platform and provide analytics to vendors.

• To provide search and discovery features that connect consumers with local businesses.
• To verify vendor identity by querying the Australian Business Register ABN Lookup API.
• To display vendor profiles, locations, and business details to consumers.
• To provide vendors with analytics about their profile's performance.
• To process subscription payments via Stripe.
• To send service-related communications (account notifications, policy updates).
• To improve Platform performance, fix bugs, and develop new features.
• We do not sell, rent, or trade your personal data to third parties for marketing or advertising purposes.

• All user data and vendor records are stored in Google Firebase Firestore and Firebase Authentication.
• Our primary Firestore database is provisioned in the australia-southeast1 (Sydney) region.
• Vendor-uploaded media (logos, photos) are stored in Firebase Cloud Storage. Please note that the Storage bucket is currently provisioned in the us-east1 region — we are working to migrate this to an Australian region.
• We implement reasonable technical and organisational measures to protect your data from unauthorised access, disclosure, or destruction. However, no internet transmission is completely secure.

We share data with the following third parties only to the extent necessary to provide the Platform:

• Google Firebase — authentication, database, and file storage. Subject to Google's Privacy Policy and Data Processing Terms.
• Google Maps Platform — map display and location-based search. Subject to Google's Privacy Policy.
• Stripe — subscription payment processing. Stripe receives only the payment information necessary to process your subscription. Subject to Stripe's Privacy Policy.
• ABN Lookup — Australian Business Register (ABR) — vendor ABN verification only. When you register as a vendor and enter your ABN, we query the ABR's public API. No consumer data is sent to the ABR.

Under applicable Australian privacy law, you have the following rights regarding your personal information:

• Right of access: You may request a copy of the personal information we hold about you.
• Right to correction: You may request that we correct inaccurate or incomplete information.
• Right to deletion: You may request deletion of your account and associated personal data. Vendor business data that has been publicly displayed may be retained in anonymised form.
• To exercise any of these rights, contact us at support@roammeo.app. We will respond within 30 days.

• We use essential cookies and browser storage solely for authentication — to keep you signed in across sessions.
• We do not use advertising cookies, tracking pixels, or third-party behavioural tracking technologies.
• You may clear cookies at any time through your browser settings; doing so will sign you out of your account.

RoamMeo is not intended for use by persons under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected data from a person under 18, we will delete that information promptly.

• We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law.
• We will notify registered users of material changes via email at least 14 days before they take effect.
• Continued use of the Platform after the effective date of updated Terms constitutes your acceptance of the revised Policy.